5 Imperatives for Customer Winning Self-Service

Learn to Inspire Customer Loyalty
with Self-Service


A surprising survey of 75,000 consumers found that it’s not delighting customers—but rather reducing their effort to get a problem solved—that inspires loyalty. And there’s no better time to help your customers quickly and easily get what they want than the first moment they connect with you.

Learn a strategy to streamline your first point of contact in the first of our five part series “Imperative 1: Create an Intuitive First Point of Contact.”

In the guide we explore:


8 essential steps to streamline your first point of contact
What 82% of today’s consumers want in IVRs, but most companies don’t provide
Top 4 issues that cause self-service abandonment – and solutions for each

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