Analyst Report

Forrester: 2017 Customer Service Trends

 




Download Forrester’s new report to gain insight into the top 10 trends organizations must consider to move the needle on customer service quality in 2017 and beyond. You'll learn:


How consumer expectations for easy and deeply personal service are shaping organizations’ customer service technology investments
What it takes to strengthen customer relationships in an increasingly digital and self-service world
The link between differentiated service and top-line revenue growth
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