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eHealth: Lessons in Proactively Managing Call Volume


In the face of rising call volumes, increasing average hold times and expensive agent interactions, eHealth needed a way to cost-effectively manage growing call volume – without sacrificing service.

Learn actionable strategies to reduce costs and dependence on live agents in this case study.

Read to learn how eHealth:


Reduced costs by 94% per message
Achieved 95% customer engagement
Freed up agents’ time to handle only complex, high-value interactions
Read eHealth’s Story
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