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5 Strategies to Master Call Routing

 

Call misroutes are the single largest source of wasted contact center resources and customer frustration. They drive up average handle time, waste valuable agent time and erode the customer experience in the process.

The good news? With the 5 strategies outlined in this guide, you can predictably and reliably reduce misroutes by 5% - 15%.

Download the guide to learn:

How Delta Airlines cut misroutes 15%—saving $3M in year one
4 critical IVR “health checks” to conduct annually
How to assess your IVR to identify the most common misroute triggers
Learn to Master Call Routing
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