White Paper

Best Practices for Customer Service Messaging – now including Apple Business Chat beta

Download "Messaging Done Right" for best practices for integrating customer service messaging into your omni-channel customer engagement strategy. You'll learn how to:

  • Meet growing demands for convenience by letting customers decide where and how to engage
  • Allow customers to move effortlessly between channels that deliver a consistent experience
  • Treat every incoming message in a channel-appropriate way to deliver fast, efficient service
  • Leverage a single platform to integrate real-time and asynchronous messaging into your omni-channel engagement strategy

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