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Opus Research’s Best Practices for Voice Biometrics in the Enterprise

 


Thanks to voice biometrics authentication, Santander Bank reduced average call handle time by 42 seconds, resulting in more than $1 million in annual savings.

Many others including Barclays and U.S. Bank have realized similar results. Opus Research conducted a study to learn how other organizations could replicate success. Learn their best practices in this new guide – only available here.

Among the insights revealed:

Choosing the right performance metrics and goals
Best practices for pilot deployments
How to maximize enrollments
See the Findings
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