eBook

The ROI of digital customer engagement



Digital engagement channels, whether through self-service options like a virtual assistant or through the one-on-one personal attention of live chat, give customers the personalized, immediate assistance they want.

Download this eBook to learn why forward-thinking organizations are increasingly opting for an integrated strategy, where live chat and virtual assistants work together seamlessly. You'll also see the results they’re achieving:

  • A global airline achieved an 80% first contact resolution rate
  • A major cruise line realized a $16M increase in revenue
  • A global shipping and delivery company handled 50% of inquiries without human intervention

If you’re considering adopting live chat or a virtual assistant, read these case studies to see the benefits you could reap—and why the technologies work better together.


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