Special Report

Contact Center Security, Authentication & Fraud Prevention

Contact centers are under siege: Data breaches have lessened the efficacy of PINs and passwords for authenticating customers. At the same time, fraudsters are attacking agents through the voice channel (now considered the epicenter of vulnerability in omni-channel organizations).

To help contact center and fraud prevention leaders, the experts from CCW Digital and Nuance have released a new advisory report: The Special Report on Contact Center Security, Authentication & Fraud Prevention. It details the visions, strategies, processes and technologies that eliminate vulnerabilities inside – and out of – the customer contact center.

Download the Special Report for insights into:

  • The importance of pairing authentication and fraud prevention strategies
  • How this combination improves efficiency, boosts agent happiness, increases customer satisfaction and creates a competitive advantage
  • How financial services, wireless communications and other companies are beating fraudsters without increasing authentication friction or effort for legitimate customers.

Get the report
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