New Research

Learn What Customers Want – and Don’t Want – in a Customer Experience

 


In a world full of choices, what customer service practices will ensure your customers stay loyal? What practices are likely to cause churn? Wakefield Research recently surveyed 1,000 US consumers to find out.

See the surprising results of the new research in the report, “Top Customer Service Frustrations: What Customers Want – and Don’t Want – in a Customer Experience.”

The research reveals:


The practice that is likely to cause 56% of consumers to churn
How Millennials differ when it comes to customer service expectations
The top 3 most annoying customer service issues
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