Forrester Research

Good Alone, Better Together: Integrating Chat and Virtual Agents



In their quest to deliver an improved online experience, leading companies have turned to virtual assistants and live chat, deployed either standalone or side-by-side.

But according to Forrester Research, companies are missing a huge opportunity by not fully integrating the two.

Download the report to learn how leading companies are integrating virtual assistants and live chat to create online experiences that deliver higher-than-average CSAT scores, increased sales and reduced operational costs.

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